Privacy Policy
Last updated: May 2026
At The Ladies Loft, we value your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, and phone number.
Order Information
When you place an order, we collect your shipping address, city, and payment details (processed securely by Paystack — we never store card numbers).
Usage Data
We may collect information about how you interact with our website, including pages visited and features used, to improve our service.
2. How We Use Your Information
- To process and deliver your orders
- To communicate with you about your orders and account
- To send promotional offers and newsletters (only if you opt in)
- To improve our website and customer experience
- To prevent fraud and ensure security
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Payment processors (Paystack) to process your transactions securely
- Delivery partners to fulfil your orders
- Law enforcement if required by law
4. Data Security
We implement appropriate security measures to protect your personal information, including encrypted passwords, secure HTTPS connections, and rate-limited APIs. However, no method of transmission over the internet is 100% secure.
5. Cookies
Our website uses essential cookies and local storage to maintain your shopping cart, wishlist, and login session. We do not use third-party tracking cookies.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing communications at any time
7. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website.
Privacy Concerns?
If you have questions about your data or wish to exercise your rights, please contact us.